AP1 - Returns
Returns will be reviewed on a case by case basis. After 30 days from the fulfillment/shipping date, a refund cannot be offered. To be eligible for a return, the item must be unworn and unwashed (free of any stains, odors, makeup, deodorant, hair, or wear) and in original packaging.
Before you Process a Return:
Once our distribution center receives your returned order, please allow up to 10 days for us to inspect and process your return.
Once your return is processed and approved you will receive a refund to the original payment method.
The return shipping costs are the customer’s responsibility.
The original shipping fees are non-refundable.
All returns must be correctly processed through: firstname.lastname@example.org.
By issuing a return to AP1 Corp you agree to the terms of the Return Policy.
If the return does not meet the criteria above, the return will be rejected and discarded, and a refund will not be issued. AP1 Corp will not return rejected merchandise.
AP1 Corp does not hold or accept responsibility for packages or items lost, stolen, or stuck in transit when being delivered back to our distribution center. You must provide a tracking number when you return the order.
Damaged Items: Damaged items must be reported/emailed within 3 days of receipt with photos attached to email@example.com. If not reported within 3 days, we will not issue replacements. AP1 is not responsible for normal wear and tear to items purchased and will not issue a new item outside of the 3 day window of receiving the item.
If you have received an incorrect item or have experienced another issue with your order, please contact firstname.lastname@example.org within 3 days of receiving your order with a picture of the items and packing slip.
Considered “final sale” and may not be returned or exchanged for store credit or a refund.
Sale/Clearance items (as indicated on the product page)
Products considered "Final Sale" (as indicated on the product page)
Accessories- including but not limited to hats, stickers, phone cases and other items
Because we can't ensure our customers will be issued the style/size they desire by the time their returned items come back to the distribution center we do not offer exchanges.
Refunds for Returns:
Please note that original shipping fees are non-refundable and the cost of the return shipping label is the customer’s responsibility.
Once your return is received and inspected, we will notify you of the approval or rejection of your return. Please allow up to 10 days for your return to process. If you are approved, you will receive an email.
Reserved Rights Regarding Returns:
AP1 Corp reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
An irregular or excessive returns history indicative of “wardrobing”.
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items, or potential fraudulent or criminal activity.
AP1 Corp items sent to our distribution center without a return processed through email@example.com will be discarded upon receipt and will not be refunded.
Similarly, AP1 Corp reserves the right to refuse service to any customer or entity, due to similar actions as noted above.
To Process a Return: Domestic and International Customers:
By processing a return you acknowledge and have read our entire Return Policy and understand the terms.
Please email firstname.lastname@example.org to begin a return. Please include the order number and email address used to place the order.